Zetbin Privacy Policy — How Your Data Is Kept Safe

Welcome to Zetbin. We are committed to providing a safe and transparent online gaming environment for users in Bangladesh. This Privacy Policy explains how Zetbin collects, processes, stores, and protects your personal data.

By accessing the Zetbin platform, registering, or using any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before you start using the platform.

This Privacy Policy applies to all Zetbin services, websites, mobile apps, and related digital platforms. We may update this policy from time to time — check the date at the top of this page to see when it was last revised.

Zetbin collects different types of information for different purposes. Every piece of data we collect has a specific and legitimate reason behind it. We never ask for information we do not need.

Directly Collected Information:

• Name, date of birth, and gender provided at the time of registration.
• Contact details — mobile number and email address.
• National ID or passport information for identity verification (KYC).
• Payment details — bKash, Nagad, or Rocket number (not full account information).
• Profile picture and account preferences.

Automatically Collected Information:

• IP address and device type.
• Browser type, language settings, and operating system.
• Time spent on the platform and pages visited.
• Gaming activity and betting history.
• Transaction date, time, and amount.

Zetbin uses your data only for specific, legitimate purposes. We never sell your data or use it for unauthorized purposes.

• Account Management: Completing registration, verifying your identity, and keeping your account secure.
• Service Improvement: Analyzing your usage patterns to further improve the platform experience.
• Fraud Prevention: Detecting suspicious activity and ensuring platform security.
• Legal Compliance: Compliance with regulatory requirements and prevention of money laundering.
• Customer Support: Responding to support requests and resolving issues.
• Promotional Communications: Sending you offers and bonus information with your consent.
• Responsible Gaming: Detecting unusual gaming patterns and sending timely alerts.

Zetbin does not share your personal information as a general practice. However, in the limited circumstances below, certain data may be shared with specific third parties:

Permitted Sharing Cases:

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Provider: Identity document information shared with approved third parties for identity verification.
• Law Enforcement: Providing information upon court order or government directive.
• Regulatory Authorities: During audits or investigations by the licensing authority.
• Technology Partners: Cloud service providers for platform operations (in encrypted form).

For international data transfers, Zetbin ensures that the destination country has adequate data protection measures in place. We never transfer data to insecure or untrustworthy destinations.

Zetbin's website and app use cookies — small data files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering language preferences and profile settings.
• Analytics Cookies: Analyzing platform usage to improve our services.
• Security Cookies: Detection of fraudulent activity and bots.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Zetbin uses the latest technology and processes to protect your data. Our security framework is built in multiple layers, so if one layer is ever compromised, the others continue to keep you protected.

• SSL/TLS Encryption: All data transmitted on the platform is protected with 256-bit encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Measures in place to protect servers from cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Access Control: Only authorized personnel have access to specific data.
• Log Monitoring: 24/7 monitoring to detect suspicious activity in real time.

Zetbin believes you should have full control over your own data. That is why we provide you with the following rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request an update to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that your data not be used for certain purposes.
• Right to Data Portability: You can request a copy of the data we hold about you.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. Note that some data may not be deletable due to legal obligations.

Zetbin strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• If a user is identified as a minor, their account will be closed immediately.
• Data belonging to minors will be permanently deleted following verification.
• If a parent or guardian has any concerns, contacting our support team will result in immediate action.

Zetbin works with a number of trusted third-party service providers to operate the platform. All providers are contractually required to meet our strict privacy standards.

• Payment Gateway: bKash, Nagad, and Rocket each have their own privacy policies. When you are redirected to their pages during a transaction, their respective policies will apply.
• Game Providers: Only game result data is shared with the developers of games available on our platform.
• Hosting & Cloud: Data protection is contractually guaranteed with our server service providers.
• Analytics: Anonymous data is used to monitor platform performance.

Zetbin is not responsible for the privacy practices of third-party platforms. We recommend reading their privacy policies before using their services.

Zetbin reserves the right to update this Privacy Policy as needed. Depending on the nature of any changes, we will notify you in the following ways:

• For minor changes, the updated date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A special notice will be shown at login when significant changes are made.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We recommend visiting this page regularly.

Contact Us:

For any privacy-related questions or requests, please reach out to our support team. Our dedicated privacy team is always here to help.